Terms & Conditions

Effective Date: 20/APR/2026

Welcome to Socialhai Concepts, a digital marketing and automation agency operated under Erevos Global Investments (“Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and any associated products, content, or platforms.

By accessing our website or engaging our services, you (“Client”, “you”, or “your”) agree to comply with and be legally bound by these Terms.

1. Scope of Services

We provide professional digital services including but not limited to:

  • Social Media Management
  • Content Creation (Posts, Reels, Campaigns)
  • Influencer Marketing & Collaborations
  • Paid Advertising (Meta Ads, Instagram Ads, etc.)
  • Automation Systems (WhatsApp, CRM, Funnels, Lead Systems)
  • Brand Strategy & Growth Consulting

All services will be delivered based on a mutually agreed scope, proposal, or contract.

We reserve the right to modify, upgrade, or discontinue any service at our discretion.

2. Fees, Payments & Billing Terms

2.1 Payment Structure

  • All services are billed in advance unless otherwise agreed in writing.
  • Monthly retainers must be paid before the start of each billing cycle.

2.2 Payment Methods

Payments may be made via bank transfer, UPI, payment gateways, or any other approved method.

2.3 Late Payments

  • Delayed payments may result in suspension of services without prior notice.
  • We reserve the right to charge late fees where applicable.

2.4 Refund Policy

  • All payments are non-refundable, unless explicitly stated in writing.
  • No refunds will be issued for partially used service periods.

3. Project Timelines & Delivery

  • Project timelines are estimated based on the defined scope and client cooperation.
  • Delays caused by late approvals, lack of communication, or incomplete information from the client may impact delivery schedules.
  • We are not responsible for delays caused by third-party platforms or unforeseen circumstances.

4. Client Responsibilities

The client agrees to:

  • Provide accurate, complete, and timely information
  • Grant necessary access to platforms (social media accounts, ad accounts, websites, etc.)
  • Approve content, campaigns, and strategies within agreed timelines
  • Ensure compliance with applicable laws and platform policies

Failure to fulfill these responsibilities may affect results and timelines.

5. Performance & Results Disclaimer

While we aim to deliver high-quality services and measurable growth:

  • We do not guarantee specific results such as followers, engagement, leads, or revenue
  • Outcomes depend on various external factors including:
    • Market conditions
    • Competition
    • Audience behavior
    • Platform algorithm changes

We focus on strategy, execution, and optimization — not unrealistic guarantees.

6. Confidentiality & Data Protection

We respect client confidentiality and agree to:

  • Keep all business information, data, and strategies strictly confidential
  • Not disclose or share sensitive information without prior consent

Clients are also responsible for safeguarding their own account credentials and sensitive data.

7. Intellectual Property Rights

7.1 Ownership

  • Upon full payment, the client will own the final deliverables created specifically for them

7.2 Agency Rights

  • We reserve the right to showcase work (content, campaigns, results) in our portfolio, case studies, or marketing materials unless otherwise agreed

7.3 Third-Party Assets

  • Any third-party assets (music, templates, stock media) remain subject to their respective licenses.

8. Third-Party Platforms & Tools

Our services may involve the use of third-party platforms including but not limited to:

  • Instagram / Facebook (Meta)
  • WhatsApp Business
  • Automation tools & CRM systems

We are not responsible for:

  • Platform outages or technical issues
  • Account bans, restrictions, or suspensions
  • Changes in policies or algorithms

9.Termination of Services

9.1 By Client

Clients may terminate services by providing written notice (typically 7–15 days prior).

9.2 By Company

We reserve the right to terminate services if:

  • Payments are not made on time
  • The client violates terms or engages in unethical practices
  • There is misuse of our services

9.3 Post-Termination

  • No refunds will be issued for completed or ongoing work
  • Access to services may be revoked immediately

10. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages
  • This includes loss of revenue, profits, data, or business opportunities

Our total liability shall not exceed the amount paid by the client for services.

11. Indemnification

You agree to indemnify and hold harmless Socialhai Concepts and Erevos Global Investments from any claims, damages, or liabilities arising from:

  • Misuse of services
  • Violation of laws or platform policies
  • Inaccurate or unlawful content provided by the client

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of our services constitutes acceptance of the revised Terms.

14. Contact Information

For any queries regarding these Terms:

Socialhai Concepts
A venture by Erevos Global Investments

📧 Email: support@socialhai.com
📍 Location: Mumbai, India

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